Privacy Policy

Caritas Matha Hospital is dedicated to protecting your privacy. It is crucial to us that our patients maintain their privacy while utilizing our services. Therefore, we adhere to the following core privacy policies:

We ensure the highest level of security to keep your personal information, including your name, address, and medical history, confidential. We will not disclose this information to any third party without your permission unless required by a court order.

While we use cookies to help users navigate our site efficiently, we do not use cookies to store personal information such as credit/debit card numbers. Please note that our site contains links to other sites, and the privacy practices of those sites may differ from those of caritasmathahospital.com

If you have any additional questions or concerns regarding our privacy policies, please email us at mail@caritashospital.org and we will respond accordingly.

Online Appointment

1. Appointments booked online cannot be canceled by the patient
2. Patients must report to the concerned counter at the Hospital 30 minutes prior to the appointment time slot with the confirmation email/SMS. Failure to report on time will be treated as a no-show.
3. Appointment slots/times are provisional and subject to change based on the duty schedule of the concerned doctor on the particular appointment date.
4. Changing doctor is not allowed for appointments booked online.
5. For appointments made more than 48 hours in advance, a change in appointment date will be allowed only once if requested 24 hours prior to the appointment date through the web appointment helpline: +91 949655300 or 400 between 9 am – 5 pm. For appointments made within 24 hours of the appointment date, no change requests will be entertained.
6. Caritas Matha Hospital and the concerned doctor reserve the right to cancel the appointment at any time.
7. Caritas Matha Hospital and the concerned doctor reserve the right to reschedule any appointment made online. In the event of rescheduling, the patient will be notified through SMS or Email provided during online registration. The patient can accept the rescheduled date/time/slot.
8. In the event of cancellation or rescheduling by Caritas Matha Hospital, the Hospital will only be liable to refund the collected fee and will not be responsible for any other costs, expenses, or damages.
9. Caritas Matha Hospital and the concerned doctor reserve the right to alter the appointment time/slot to accommodate emergency patients.
10. Please provide at least the confirmation printout/SMS when presenting yourself at the Hospital.
11. If you experience problems while booking new online appointments, please log on to mail@caritashospital.org
12. Use the New Patient Link if it is your first visit to Caritas Matha Hospital. If you already have an existing Register Number, please use the Review Registration Link.
13. Before fixing the appointment, users are advised to carefully check the details, credentials, and terms and conditions applicable to the Service Provider.
14. On arrival, if you experience problems with your new online appointments, please contact our floor executive, Front Office, or Online Counter.

Cancellation/Refund Policy

1. There is no cancellation option for end users after payment is made. In case of duplicate payment, please approach the admin or finance or accounts department of the institution for a refund with proof of the transaction reference/your bank statement.
2. Refunds will be processed within 10-15 working days. The respective payment gateway will send back to the issuing bank [user’s card banker] in batches for processing, which should take approximately 8-15 working days, depending on issuing banks' policies.
3. Important: By submitting a payment through the online payment site, you agree to these terms and conditions, including any updated changes from time to time through our website.

Change in Privacy Policy

Caritas Matha Hospital may update this Privacy Policy at any time, with or without prior notice. In such occurrences, significant changes may be made to the way Caritas handles user’s personal information.

Disclaimer

The articles, information, and documents provided on this website are purely for informational purposes, and no legal commitment whatsoever is attached to the same in case of any inadvertent error that might have occurred due to unavoidable circumstances despite all efforts put in by the website management team.